Frequently Asked Questions
Everything you need to know about our premium hair extensions and care.
How long does shipping take for TNS Hair orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for hair extensions?
For hygiene reasons, we only accept returns on unopened and unused hair extensions in their original packaging within 30 days of purchase. The security seal must remain intact.
Are TNS Hair extensions made from 100% human hair?
Yes, all our extensions are made from 100% ethically sourced Remy human hair, ensuring the cuticles are aligned for a natural look and tangle-free experience.
Can I use heat styling tools on my extensions?
Absolutely. Since our hair is 100% human hair, you can curl, wave, and straighten it. However, we recommend using a heat protectant spray and keeping the temperature below 350°F to prolong the life of the hair.
How do I choose the right shade for my hair?
We offer a digital color matching service. Simply email us a photo of your hair in natural lighting, and our experts will recommend the perfect TNS Hair shade for a seamless blend.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.